Buyer FAQ's

Absolutely. All payments are created and held securely by Stripe or the PayPal payment gateway. PayPal is a PCI-compliant payment provider, which means they meet the highest standards for security. Stripe is used by millions of companies from new startups to public companies to accept payments and manage their businesses online.

When you shop on Spend With Us you shop directly with the small business themselves. We provide them with the platform to create a free online store that allows them to build exposure for their business, reach new customers and receive online sales. Your purchase and communication is made directly with the Seller through our platform. You can be assured that your money is going directly to the business in need.

If you place an order for a product on our website, you are placing any order directly with the Seller of the product, and not us. This website is just an intermediary platform.  If you have any issues with a purchase, please contact the Seller directly for a resolution. If a Seller accepts your order for the purchase of a product, then an agreement is formed between you and the Seller and you have rights directly and only against the Seller, and not against Spend With Us. We are not a party to that agreement.

If you place an order for a Product on our website (a “Product”), you are placing any order with the Seller of the Product, and not us. Please contact the Seller directly prior to purchasing if the shipping and delivery terms and costs are not clear on their listing.  Spend With Us will not be involved or held liable in any disputes involving shipping or receipt of products listed through this website.  Any purchase or communication about products is to be made directly with the Seller.  

If you need to contact Spend With Us, please send us an enquiry through our contact page.

Seller FAQ's

It’s so easy – all you need is a PayPal account.  If you don’t already have one you can get one by clicking here

Select the Open a Store button and go to our membership plan page.  Choose a plan and complete the registration form. Your application will be
approved by one of our team and you will then be redirected to our Store Creation Wizard which will
walk you through creating your store page.

Make sure you have a logo or photos handy that you can use to upload and show off your business.

We have 4 membership plans available – Essentials, Plus, VIP and Bushfire Support Plan. Click here to choose which one suits your needs best.

https://www.spendwithus.com.au/sell-with-us/

Memberships range from free to $147 per year – again, depending on which membership level you choose. Check our site regularly for any membership special deals!

No. Prices are subject to change without notice.
Your membership will automatically renew for another 12 months unless you let us know in writing or discontinue your payment option prior to your anniversary date. If you decide not to renew your membership, your store will automatically be reverted back to our Essentials Plan (our free plan) until such time as you renew your membership.

Memberships are non-refundable. If you are unsure about joining, sign up to the free to join Essentials Plan to test the platform out before upgrading.

You can initiate a subscription cancellation at any time and you will not be billed further, however the changes to your account will not take effect until the end of your billing cycle. You will retain full access to all included features during that time.

Yes. If you on the Essentials Plan or the Plus Plan you can upgrade your plan. However, you are unable to downgrade your plan within your 12 months of membership.

99% of memberships are pre-approved within 24 hours. However, if purchased on a weekend, then the time may be longer due to admins only working minimal hours on the weekend. If you have been waiting longer than 24 hours, please send us an email at support@spendwithus.com.au

Absolutely. All payments are created and held securely by the PayPal payment gateway. PayPal is a PCI-compliant payment provider, which means they meet the highest standards for security.

You have unlimited categories available to you no matter which membership plan you choose. We have over 50 different categories to choose from.

Click here to check out our membership plans available.

Product listings are unlimited on our membership plans.  Click here to check out our membership plans available.

Yes. If you are struggling to get your store up and running or to add your products, please send an enquiry through the contact page and one of our team will get back to you within a short period of
time to assist.

Please make sure to include any delivery/shipping prices or policies on your product listing.
SHIPPING FEES – Shipping can either be included into your product price to keep things simple, or you can set shipping rates by zone or weight. Please check the shipping setup instructions under your Instructions Tab on your Store Manager. 

Any order for a Product on our website (a “Product”), is placed with the Seller of the Product, and not us. Please contact the Buyer directly with any shipping issues. Spend With Us will not be involved or held liable in any disputes involving shipping or receipt of products listed through this website. Any purchase or communication about products is to be made directly with the Buyer.

If you receive an order for a product through our website, the buyer is placing any order directly with yourself, the Seller of the product, and not us. This website is just an intermediary platform. If you have any issues with a purchase, please contact the Buyer directly for a resolution. If a Buyer purchases a product through your store at Spend With Us, then an agreement is formed between you and the Buyer and you have rights directly and only with the Buyer, and not against Spend With Us. We are not a party to that agreement.

If you need to contact Spend With Us, please send us an enquiry through our contact page.

VIP Membership FAQ's

Make sure you have joined the Spend With Us – Buy From a Bush Business Facebook group:

https://www.facebook.com/groups/buyfromthebush/

Once you have purchased your VIP membership, you will be added to the Spend With Us – Buy From a Bush Business as a pre-approved contributor to the that group.

This means that you can post into that group up to twice a day, within the rules of the group. Click here to familiarise yourself with the rules of the group.

99% of memberships are pre-approved within 24 hours. However, if purchased on a weekend, then the time may be longer due to admins only working minimal hours on the weekend. If you have been waiting longer than 24 hours, please send us an email at support@spendwithus.com.au

Either. You may join the Facebook as yourself using your personal profile, or as your business. If you choose your name, please ensure you have notified us of your Facebook name, so we know who to pre-approve!

That’s all good! Just remember to tell us, so we know who to pre-approve.