Classic Family DoorMat
Customised with your Family Name
40x60cm Coir Door Mat
Customisable 40x60cm Coir Door Mat
The only alterations made on this Door Mat is the surname. If you are wanting a different or custom design please purchase a Custom Design Door Mat.
Hand painted and sealed to ensure longevity.
Use this Door Mat in a sheltered area, away from direct sunlight. Exposure to moisture may cause the colour to transfer. During the first few weeks it is normal for coir door mats to shed fibres. Shake the mat regularly to maintain its best appearance and to minimise dust and dirt build up.
Orders will be shipped via AUSTRALIA POST.
We offer FREE SHIPPING on all Australian orders, with the exception of large or heavy
items, where shipping will be calculated separately.
Please allow 1 - 3 business days for your order to be processed after it is placed, especially during busy
periods such as Christmas, Easter or Sale Periods.
Once dispatched, AUSTRALIA POST should have your parcel delivered in 2 - 5 working days.
At Hope Designs, our goal is to offer you prompt and efficient shipping of your items, no
matter where you live. We'll try our very best to have your items to you as soon as possible.
We would like our customers to feel confident in ordering with us online at Hope Designs. With this in mind, our returns policy is as follows:
Should you feel the item ordered is not right for you, we are happy to exchange, provide a credit
note, or if the items is faulty, a full refund. Please contact email@example.com.
If you have received a broken, damaged or faulty item, please contact us and return the item to us
within 7 days of receiving it.
For an exchange or credit note, contact us with your purchase details and return the item to us
within 14 days of receiving it.
Any returned item must be in perfect condition, with no damage to the item or the packaging, and
all tags intact.
We recommend you use registered post or a trackable courier when returning an item, as we cannot
accept responsibility for items lost in transit to us.
Shipping charges will be waived only if the returned item is faulty.
Any credit notes issued will be valid for 3 months.
Refunds or credit notes are only processed once the original item has been returned to us.
* PLEASE NOTE | WE DO NOT ACCEPT RETURNS / EXCHANGES ON THE FOLLOWING ITEMS:
PERSONALISED DOOR MATS
HOW TO RETURN AN ITEM -
Send us an email to firstname.lastname@example.org to request a return authorisation. Then post your
return within 7 days to:
20 Curtis Street, West Gladstone, QLD, 4680
* PLEASE NOTE: Returns and Exchanges will be processed within 2 - 4 working days once we goods
You will receive a confirmation email once the credit note or exchange has been processed.
Thank you for taking the time to read our Returns Policy.