Chocolate On Purpose™ Gift Voucher- Pay it Forward
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PROCESSING & SHIPPING POLICY
Chocolate On Purpose® is the operator of the this Spend
With Us 3rd Party Marketplace site. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will contact you to let you know of a delay in fulfilling your order.
2. Processing & Dispatch Time
Orders are usually processed and dispatched within 3-5 business days of payment of order depending on stock availability. Our Chocolate Factory operates on Monday - Friday during standard business hours, except on national holidays at which time we will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. We ship Monday to Thursday to ensure your chocolate order spends as little time in transit as possible.
3. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.This price will be the final price for shipping cost to the customer. Australia Post Express Post is used, in order to ensure the product reaches the purchaser in the quickest time frame possible. During these COVID-19 times Australia Post have advised that Express Post is the fastest delivery option.
Australia Post Express Post Guaranteed Delivery is for postcodes in the same Express Post Network (currently due to COVID-19 restrictions Australia Post have suspended this). As Chocolate On Purpose is in regional NSW it is unlikely we are in the same Express Post Network as you, therefore add a business day to the delivery time frames shown on the Australia Post website here: http//auspost.com.au/service-updates/domestic-delivery-updates
The Express Post network delivery guarantee only applies to delivery time frames by Australia Post NOT the time of dispatch by Australia Post. Chocolate On Purpose will dispatch within 3-5 business days and then the Australia Post Express Post delivery time frame applies.
A Packaging & Handling fee will be charged at Checkout, which covers use of bubble-wrap to protect, and travel-ice to maintain integrity of your chocolate, so it arrives to you in the ultimate state of yumminess!
4.1 Return Due To Change Of Mind
Chocolate On Purpose® will not accept returns due to change of mind; misuse of the product by the Receiver; if the Receiver contributed to the problem or in the event of an occurrence completely outside of the business’ control. Should NSW Fair Trading Consumer Guarantee be applicable, the matter will be investigated and a solution be determined in line with NSW Fair Trading guidelines.
4.2 Delivery Terms
NB: Chocolate On Purpose is situated in Regional NSW. We are outside of the Australia Post Express Post Next Day Delivery Network. However Australia Post advise Express Post is still the quickest postage option.
4.3 Transit Time - Australia Post
In general, Express Post is in transit for 1 - 5 days, depending on location.
In general, Parcel Post is in transit for 4-7 days, depending on location.
NB: In these COVID-19 times Australia Post have advised there may be delays. Please check Australia Post for delivery timeframes from Regional NSW to your location: http//auspost.com.au/service-updates/domestic-delivery-updates
4.4 Transit time Internationally
We do not ship Internationally.
4.5 Change Of Delivery Address
- For change of delivery address requests, we are able to change the address at any time before the order is marked as "Processing".
- If you provide incorrect address information on your order and Australia Post "Return the Parcel to Sender", the cost of re-delivery will be at your own expense and the original order will be re-sent to you (as is). No refund will be issued.
- If Australia Post tracking shows the parcel was delivered but you have not received it, it will be your responsibility to request Australia Post assist you and investigate the non-delivery.
4.6 P.O. Box Shipping
Chocolate On Purpose® will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations. And same conditions as per 4.3 apply.
4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, you (as the customer) will receive an Australia Post tracking link via email, from which you will be able to follow the progress of your shipment based on the latest updates made available by Australia Post. Please ensure you white-list our email address: email@example.com so that this email will not go to your junk/spam folder.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, please contact Australia Post and lodge a formal complaint.
7. Duties & Taxes- Australian GST
Australian GST tax has already been applied to the price of the goods as displayed on the website
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage by Australia Post up to the value of $100.00. If you find your parcel is damaged in-transit, please contact Australia Post and lodge a formal complaint and claim.
10. Customer service
For all customer service inquiries, please email us at firstname.lastname@example.org
CONDITIONS OF USE
Welcome to our online store! CHOCOLATE ON PURPOSE® and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
When you visit CHOCOLATE ON PURPOSE® or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of CHOCOLATE ON PURPOSE® or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of CHOCOLATE ON PURPOSE®, with copyright authorship for this collection by CHOCOLATE ON PURPOSE®, and protected by international copyright laws.
CHOCOLATE ON PURPOSE® trademarks and trade dress may not be used in connection with any product or service that is not CHOCOLATE ON PURPOSE®, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits CHOCOLATE ON PURPOSE®. All other trademarks not owned by CHOCOLATE ON PURPOSE® or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by CHOCOLATE ON PURPOSE® or its subsidiaries.
LICENSE AND SITE ACCESS
CHOCOLATE ON PURPOSE® grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of CHOCOLATE ON PURPOSE®. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of CHOCOLATE ON PURPOSE®. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of CHOCOLATE ON PURPOSE® and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing CHOCOLATE ON PURPOSE® name or trademarks without the express written consent of CHOCOLATE ON PURPOSE®. Any unauthorized use terminates the permission or license granted by CHOCOLATE ON PURPOSE®. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of CHOCOLATE ON PURPOSE® so long as the link does not portray CHOCOLATE ON PURPOSE®, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any CHOCOLATE ON PURPOSE® logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. CHOCOLATE ON PURPOSE® and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. CHOCOLATE ON PURPOSE® reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant CHOCOLATE ON PURPOSE® and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant CHOCOLATE ON PURPOSE® and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify CHOCOLATE ON PURPOSE® or its associates for all claims resulting from content you supply. CHOCOLATE ON PURPOSE® has the right but not the obligation to monitor and edit or remove any activity or content. CHOCOLATE ON PURPOSE® takes no responsibility and assumes no liability for any content posted by you or any third party.
RISK OF LOSS
All items purchased from CHOCOLATE ON PURPOSE® are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
CHOCOLATE ON PURPOSE® and its associates attempt to be as accurate as possible. However, CHOCOLATE ON PURPOSE® does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by CHOCOLATE ON PURPOSE® itself is not as described, your sole remedy is to return it in unused condition.
INGREDIENTS AND ALLERGENS
CHOCOLATE ON PURPOSE® use Tree Nuts, and products containing milk solids, in many of their product range and take all precautions to avoid cross contamination when making products that are advertised not to contain these ingredients. The possibility of cross contamination is however possible, in spite of precautions taken, and the customer must consider this risk and decide for themselves before ordering products made by CHOCOLATE ON PURPOSE®.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY CHOCOLATE ON PURPOSE® ON AN "AS IS" AND "AS AVAILABLE" BASIS. CHOCOLATE ON PURPOSE® MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, CHOCOLATE ON PURPOSE® DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CHOCOLATE ON PURPOSE® DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM CHOCOLATE ON PURPOSE® ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CHOCOLATE ON PURPOSE® WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting CHOCOLATE ON PURPOSE®, you agree that the laws of the state of NSW AUSTRALIA without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and CHOCOLATE ON PURPOSE® or its associates.
Any dispute relating in any way to your visit to CHOCOLATE ON PURPOSE® or to products you purchase through CHOCOLATE ON PURPOSE® shall be submitted to confidential arbitration in NSW AUSTRALIA, except that, to the extent you have in any manner violated or threatened to violate CHOCOLATE ON PURPOSE® intellectual property rights, CHOCOLATE ON PURPOSE® may seek injunctive or other appropriate relief in any state or federal court in the state of NSW AUSTRALIA, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of The Australian Centre for International Commercial Arbitration (ACICA). The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to CHOCOLATE ON PURPOSE®. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Cancellation / Return / Exchange Policy
CHOCOLATE ON PURPOSE® is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including telephone, email, via our website www.ChocolateOnPurpose.com.au, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
CHOCOLATE ON PURPOSE® will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
PO Box 143, Millthorpe NSW 2798