Returns and Exchanges

Just Beautiful Port Macquarie would like you to be completely satisfied with your purchase. If for some reason an item is not what you expected you may return the item for a refund or exchange. We do not refund shipping costs.

An item will only be accepted for refund or exchange under the following conditions*:

• The item is unused and in brand new condition in original packaging (unopened).

• A copy of the receipt is included with the goods returned.

• The goods are returned within 7 days of the receipt date.

• For exchange please email us to arrange at 

• * due to Coronavirus/COVID19 we are temporarily suspending exchange of makeup products when you change your mind. Please understand that this is due to the high health risk at the moment.

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Ineligible Items:

Sale items are not eligible for refund or exchange. We do not accept returns on orders shipped out of Australia. All orders shipped out of Australia are final.

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How to return goods:

• Please contact us immediately via email at  stating your invoice number, the reason goods are returned and your preference for exchange or refund.        

• You must return goods to us within 7 days of receipt and include your invoice.