Wooden home decor, vegan friendly wood balm, Christmas decorations-Reindeer
Our beautiful Reindeer and Doe pair make a simple yet stunning addition to your Christmas décor.
For décor use only. This product is not a toy, nor to be treated as such. Please ensure your décor pieces are kept up out of reach of children. Possible breakage may occur if dropped, so please take care.
Made from pine, and sealed with a vegan-friendly wood-balm.
Orders will be shipped via Australia Post.
We offer FREE SHIPPING on all Australian orders over $100. All orders under $100 are a flat rate shipping fee of $9 for Regular Postage and $12 Express. Please allow 24 - 48 hours for your order to be processed after it is placed, especially during busy periods such as Christmas, Easter or Sale Periods.
Once dispatched, Australia should have your parcel delivered in 2 - 5 working days, however please note that Australia Post are still experiencing delays due to Covid-19 restrictions so there may be a delay of 2-3 days.
A tracking number will be provided via email, so you are able to keep track of your parcel’s progress.
At Fairfield Pines Woodcraft, our goal is to offer you prompt and efficient shipping of your items, no matter where you live. We'll try our very best to have your items to you as soon as possible.
Like many other Australian Businesses, we at Fairfield Pines Woodcraft are very passionate about looking after our planet, so we are proud to be using compostable packaging options including our favourite Hero Mailers.
Please ensure that you provide current, complete and accurate purchase, contact and account information for all purchases made at our store.
Due to the handmade nature of these items, we cannot offer cancellations, returns or refunds for a change of mind. However if the item is faulty and we are informed with accompanying photographs within 24 hours of you receiving your items, we will be very happy to replace the item once we have received it back, unused & in the same condition it was sent, in the original packaging.
If the item has arrived damaged, please email us at email@example.com within 24 hours upon receiving with accompanying photographs. As per Australia Post's Policy, please present the damaged item and the packaging at a Post Office for a damage report to be completed (only the person to whom the item is addressed can present the item). Please note that not all Post Offices are able to complete damage reports.
Cancellation / Return / Exchange Policy
We would like our customers to feel confident in ordering with us online at Fairfield Pines Woodcraft. With this in mind, our returns policy is as follows:
If you have received a damaged or faulty item, please contact us via email with 24 hours of receiving it to organise a replacement as per our Refund Policy. Any returned item must be in the same condition, with no damage to the item or the original packaging. We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
Shipping charges will be waived only if the returned item is faulty.
HOW TO RETURN AN ITEM:
Please send us an email to firstname.lastname@example.org to request a return authorisation.
Returns will be processed within 2 - 4 working days once the returning parcel has been received. You will receive a confirmation email once the credit note or exchange has been processed.
Thank you for taking the time to read our Returns Policy.