Why Spend With Us?

Superior Service ~ Personalized Attention

Welcome to our home in Leneva VIC! a tiny place located on the outskirts of Albury Wodonga.

Zanlana Design is a family-run business located in country Victoria, Australia. We began in 2020 with a small collection of one-of-a-kind and exclusive home decor items and have since expanded to include a wide range of appealing brand name high quality home decor, homewares, and giftware items.

We are passionate about helping our customers create beautiful homes that reflect their unique style and personality. We pride ourselves on offering exceptional customer service and high quality products at competitive prices.

Whether you’re looking for that perfect finishing touch for your home or searching for the perfect gift, we are sure you will find something to suit your needs at Zanlana Design.

Thank you Also for continuing to #supportlocal by taking the steps to #shopsmall. 

Update: April 2023

Shipping Policy

The majority of our items are dispatched by Australia Post. But, we do utilise a small number of couriers to send merchandise to specific areas of Australia.

  • Free Standard Shipping: (all cards are shipped via letter post and therefore does not have tracking). This allows us to keep the cost of our cards to a bare minimum.

Delivery: 7-14 working days unless stated otherwise in product Description.

Refund Policy

Defective items must be returned within 14 days of receipt of the item. Authorization must be given prior to returning product. Please use our contact form when communicating your intention to return any product for the purpose of refund or exchange. This must be done prior to sending the product/s back. A detailed description of the problem is required. You may also be requested to provide us with a photo/s exhibiting the said defect.

It is the responsibility of the purchaser to cover the cost of return postage. Once received and the item has been inspected and has been found to be faulty, then a full refund of the purchase price will be given. The refund will be paid to you in the same manner as it was received. If on the other hand the item is found not to be defective, then the item will be returned to you at no additional cost.

No refunds are given for the below-mentioned reasons

  • change your mind
  • ordered the wrong item
  • found the goods cheaper elsewhere
  • were aware of the relevant fault before buying the goods
  • damaged the goods by misusing them.
  • Personalized or custom made items (unless the fault is due to our negligence).

If your parcel is lost during transit we cannot give a refund or replacement of product until a full investigation is done with the freight company.  This can take up to 6 weeks from the time we are notified, that your goods have not been received.

All items are inspected before shipment.

Please note: that there will be a 10% restocking fee..for any item returned for a refund.

Cancellation / Return / Exchange Policy

Cancellation

If you decide to cancel your order due to change of mind, please note that there will be a 10% restocking fee.

Cancellation can only be permitted if your order has not already been dispatched.  

Returns

We are more than happy to accept products returns/exchange, but please follow the correct procedure as set out below:

  • Contact me within: 7 days of delivery
  • Return items back within: 30 days of delivery (unused)
Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
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