Why Spend With Us?
Billie & Grace was a vision I wanted to create in memory of two inspiring and strong women in my life. As a mum to a very precious little girl that took us on a long trip to parent and a wife based in a small rural town it’s been a long journey to gain momentum and exposure of our label whilst juggling around our family.
I have created a label that is handmade, timeless pieces that are comfortable, practical yet chic & stylish with a nod to our past. Pieces you will relish in for many years & that will be passed onto the next generations.
Clothes that both you and your children can wear with ease, that will wash and wash and still be handed on in great condition. Each piece is lovingly handmade using only natural fibres by myself, my mum and 2 other seamstresses who work from their home studios for us also.
Our little town went through the worst drought in it’s history a few years ago and then lockdown hit our town hard in 2020 and is currently being hit hard again with losing a large chunk of our weekend visitors that usually come from the greater Sydney area.
I opened my bricks and mortar store almost a year ago and being online is essential to our business so the exposure that Spend with Us can offer to our little business is vital.
At Billie & Grace we want you to feel confident to place an order of our hand crafted clothing so we have put into place a refund policy.
If your garment is an incorrect fit or isn't what you had hoped for in order to receive a full refund, you need to contact us and return the item to us within 7 days of receiving it. This applies to full price items only. No refunds on sale items.
If you have returned an item it must be in perfect condition, with no damage to the item, tags or packaging.
Any refund amount issued must go back to the original purchaser and will be less the shipping charge. All refunds will be less $5 shipping
Any item being returned to us must be via registered post or a trackable courier, as we cannot accept responsibility for an item lost in transit to us.
If you believe your item is faulty you must contact us within 5 days of receiving the item.
Refunds will only be finalised once the original item has been returned to us and assessed by us.
Any returns must be returned at the expense of the customer,
Cancellation / Return / Exchange Policy
If you wish to exchange your garment for a different size the original garment must be returned to us within 14days in perfect condition with tags still attached.
For all exchange/return items the customer must pay for the return postage and any additional postage costs to send a new item.