Why Spend With Us?
Falcon and Grace Designs is a family run business based in the New South Wales town of Mudgee. We specialise in personalised gifts and handmade items for the whole family. From baby milestone discs, earrings and photos mugs to wood and resin tables and boards, we have something for everyone!
Shipping Policy
Standard shipping - Orders sent by standard shipping are sent in a tracked envelope or satchel via Australia Post. These orders are filled and shipped within 3 business days unless otherwise stated in the product description. The only exception to this is weekends and public holidays. Please allow standard Australia Post shipping times for your parcel to arrive.
Any orders that are “returned to sender” due to incorrect shipping details will incur additional fees if it is to be re-directed to another address.
Refund Policy
Here at Falcon and Grace Designs we do everything possible to ensure you have an accurate description of our products. If you have any issues with your purchase please contact us immediately within 24 hours of receiving your parcel. We do not offer refunds for changes of mind. We do, however, offer refunds if a product is found to be faulty. Refunds are offered through PayPal and the cost of postage is deducted from the refund amount. Please ask any questions prior to the purchase of our products as we are happy to discuss any concerns you may have.
Cancellation / Return / Exchange Policy
We gladly accept returns and offer exchanges for any products that are faulty or incorrect due to our mistake. We do not accept returns or offer exchanges for any products that are incorrect due to the buyers mistake e.g. incorrect spelling typed when purchasing product. If you have any issues with your purchase please contact us immediately within 24 hours of receiving your parcel.
