Why Spend With Us?
My name is Rebecca and I am the owner and founder of Farm Gate Delicacies. I create and handmade various condiments ranging from jams, chutneys, relishes, sauces, spices and more. I make every batch in small quantities to ensure premium quality. I started this business on the Granite Belt when as a community we all went through the droughts and then the bushfires. I make my products using locally sourced produce when possible to help out or local farmers. As many of you know our farmers where struggling to keep their crops throughout the drought which was followed by rejections from supermarkets due to imperfect produce, this was then followed by the bushfires. I buy this produce to make my products. After-all, who cares about a bent carrot or bruised tomato. Its in the imperfections in the world where I create beautiful products and share my love and passion with those around me.
Shipping Policy
We try to send out orders as quickly as possible, but with delays from Australia post you may experience a delay in your orders arrival. Please allow a 1-2 week turn around on orders to ensure your order arrives intime.
Shipping is calculated by weight, each product has been weighed to ensure you get the most accurate cost.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Cancellation / Return / Exchange Policy
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
