Gippsland Personalised Gifts
Why Spend With Us?
Welcome to our small family business, my name is Jodie, I have 2 beautiful girls Ashlee & Georgia and I also have a two grandsons Nate & Archie who brings much joy to us all.
We’ve just moved into a shop front in Mirboo North, where we enjoy creating beautiful gifts along with our 2 girls.
After working for 30 years in the printing industry for other businesses, I decided it was time to do the things I love, located in the place we love. So Gippsland Personalised Gifts was born.
We started off with buying a large UV printer (which I love) and now we have added a laser cutting machine. We also have invested in various other equipment, programs and machinery that compliment and enhance our ever changing business.
I love creating our personalised gifts, as we hope they will bring happiness to you or someone special in your life.
Thank you for visiting our page x
Shipping Policy
***COVID DELAYS UPDATE***
Please note that we ship using Australia Post - Please be patient and allow extra time for your parcels to get to you
Once you get an EMAIL to say that your order has been 'FULLFILLED' this is notification that your order has been POSTED. Tracking numbers are available upon request.
All orders are shipped by Australia post. If you would like express post, please EMAIL us [email protected] or call 0488 799 300
If you live in the Gippsland area you can Select LOCAL PICK UP at checkout and we we will arrange a time for pick up.
Goods are subject to availability. Every effort is made to ensure items that are displayed on the website are available to purchase. If our supplier is unable to supply a product for whatever reason we will have this product removed from the website.
Gippsland Personalised Gifts accepts Paypal payments, Credit Card payments and bank transfers (Packages paid for via Bank Transfers will be sent upon money received in account – up to 5 business days).
All orders will be shipped via Australia Post within 3 - 5 working days of received payment clearance (unless otherwise advised)
If you have not received your order within 10 business days you should contact us at [email protected]. While we do not accept responsibility for any lost packages after they have been sent, we will endeavor to assist in your inquiries with Australia Post in locating your item”.
If you find your products are not what you expected, please contact us within 48 hours of receipt of your purchase and we will arrange an exchange. Exchanges are only given if the item is unused with all packaging still intact. The return postage is the responsibility of the customer.
In the unlikely event that you receive a defective or damaged product, please contact us within 48 hours of receipt of delivery, a replacement product will be dispatched (subject to availability) once the product is received. (we will refund the cost of postage upon receiving the faulty product)
Should you make an error with your order please ensure you contact us immediately via email at [email protected]
Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you as soon as possible via e-mail. We will endeavor to have your order fulfilled or suggest a comparable product of similar nature. If we cannot fulfill your order a full refund will be given where you have already paid for the goods.
Refund Policy
If you find your products are not what you expected, please contact us within 48 hours of receipt of your purchase and we will arrange an exchange. Exchanges are only given if the item is unused with all packaging still intact. The return postage is the responsibility of the customer. There is no refund or exchange for sale items.
In the unlikely event that you receive a defective or damaged product, please contact us within 48 hours of receipt of delivery, a replacement product will be dispatched (subject to availability) once the product is received. (we will refund the cost of postage upon receiving the faulty product)
Should you make an error with your order please ensure you contact us immediately via email at [email protected]
Cancellation / Return / Exchange Policy
We will replace or refund any item that is received damaged or faulty, however we do not refund for incorrect choice or change of mind.
In the unlikely event that your order arrives damaged we must be notified via email within 72 hours of receipt of stock. In order for us to make a claim from our shipping company we will require photos of the damaged goods as well as the packaging. We may ask for the damaged item to be returned to us for inspection and if so we will pay for the delivery cost.
