Why Spend With Us?

Welcome to our small family business, my name is Jodie my husband is Rohan and we have 2 beautiful girls Ashlee & Georgia, we also have a a Grandson Nate who brings much joy to us all.

We live on the family farm in the rolling hills of South Gippsland in Vic about 5km from Mirboo North, my husband loves his beef cattle, while I enjoy creating beautiful gifts along with our 2 girls.

We started off with buying a large UV printer (which I love), now we have a laser cutting machine that Rohan now runs, we also have a few other machines to compliment our business.

We started this business about 2 years ago just before COVID hit, who would’ve thought we would be in the middle of a pandemic, which all our events Weddings, Baby Showers, Birthday’s would come to a screaming halt, but like many small businesses we just need to keep going and come up with different ways to survive.

We love creating our personalised gifts, as we hope it will bring happiness to you or someone special.

Thank you for visiting our page x

Shipping Policy

***COVID DELAYS UPDATE***

Please note that we ship using Australia Post - Please be patient and allow extra time for your parcels to get to you

Once you get an EMAIL to say that your order has been 'FULLFILLED' this is notification that your order has been POSTED. Tracking numbers are available upon request.

All orders are shipped by Australia post. If you would like express post, please EMAIL us info@gippslandpersonalisedgifts.com.au or call 0488 799 300

If you live in the Gippsland area you can Select LOCAL PICK UP at checkout and we we will arrange a time for pick up.

Goods are subject to availability. Every effort is made to ensure items that are displayed on the website are available to purchase. If our supplier is unable to supply a product for whatever reason we will have this product removed from the website.

Gippsland Personalised Gifts accepts Paypal payments, Credit Card payments and bank transfers (Packages paid for via Bank Transfers will be sent upon money received in account – up to 5 business days).

All orders will be shipped via Australia Post within 3 - 5 working days of received payment clearance (unless otherwise advised)

If you have not received your order within 10 business days you should contact us at info@gippslandpersonalisedgifts.com.au. While we do not accept responsibility for any lost packages after they have been sent, we will endeavor to assist in your inquiries with Australia Post in locating your item”.

If you find your products are not what you expected, please contact us within 48 hours of receipt of your purchase and we will arrange an exchange. Exchanges are only given if the item is unused with all packaging still intact. The return postage is the responsibility of the customer.

In the unlikely event that you receive a defective or damaged product, please contact us within 48 hours of receipt of delivery, a replacement product will be dispatched (subject to availability) once the product is received. (we will refund the cost of postage upon receiving the faulty product)

Should you make an error with your order please ensure you contact us immediately via email at info@gippslandpersonalisedgifts.com.au

Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you as soon as possible via e-mail. We will endeavor to have your order fulfilled or suggest a comparable product of similar nature. If we cannot fulfill your order a full refund will be given where you have already paid for the goods.

Refund Policy

If you find your products are not what you expected, please contact us within 48 hours of receipt of your purchase and we will arrange an exchange. Exchanges are only given if the item is unused with all packaging still intact. The return postage is the responsibility of the customer. There is no refund or exchange for sale items.

In the unlikely event that you receive a defective or damaged product, please contact us within 48 hours of receipt of delivery, a replacement product will be dispatched (subject to availability) once the product is received. (we will refund the cost of postage upon receiving the faulty product)

Should you make an error with your order please ensure you contact us immediately via email at info@gippslandpersonalisedgifts.com.au

Cancellation / Return / Exchange Policy

We will replace or refund any item that is received damaged or faulty, however we do not refund for incorrect choice or change of mind.

In the unlikely event that your order arrives damaged we must be notified via email within 72 hours of receipt of stock. In order for us to make a claim from our shipping company we will require photos of the damaged goods as well as the packaging. We may ask for the damaged item to be returned to us for inspection and if so we will pay for the delivery cost.

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