Why Spend With Us?

Welcome to Lady Jay’s Creations 

I am a Artist who works with Stripped Artwork which can take me anywhere from 2 – 10 hours to complete. I love making art and most of all I love seeing my artwork in others homes. 

I only sell a small variety of products here, you can find my original work as well as Homewares, Teas and other handmade items at my main website – ladyjayscreations.com 

Shipping Policy

All items are shipped within 1-2 business days of purchase through Australia Post. You can expect your items within 2 - 7 business days. Please keep in mind during busy periods - Christmas, Easter and Sale periods - that shipping may take longer then expected. 

Shipping Cost is included in price of product.

Refund Policy

Although I do my best to accurately photograph products, colours may appear slightly darker than what appears on screen. Colours may also differ from monitor to monitor.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ladyjayscreations@outlook.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ladyjayscreations@outlook.com.au.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, tea, coffee or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, mystery items/boxes or gift cards.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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