Mimi Lil & Co
Why Spend With Us?
Shipping Policy
Shipping policy
AUSTRALIA WIDE DELIVERY
For all orders in Australia a flat rate fee for standard shipping of $9 will be charged.
For all orders in Australia a flat rate fee for express shipping of $12 will be charged
Please allow a processing time of 2 business days before item is shipped. A dispatch confirmation email will be sent once the order has been shipped.
*Please note any items ordered with Pre- Order styles will not be shipped until the entire order is complete - to arrange a seperate shipment please contact us
Please get in touch via email if you require a tracking number or are concerned that your order is late or lost.
*Please note that during our sale/promotional events, delivery may be longer than the specified delivery times above.
All orders will be posted by Australian Parcel Post or Sendle, and a tracking number will be provided to you so your parcel can be located. All orders sent from international suppliers will be posted by Australia Post. Please contact us if you would like a tracking number.
PICK UP IN STORE (Orange NSW Customers Only )
This service enables you to shop online and collect your purchase in store avoiding delivery charges. If the item or size is not in stock the same processing and delivery time as outlined above will apply.
To proceed with this option, select Local Pick Up at the checkout. After you have made payment for your order, you must then contact Mimi Lil & Co to arrange a time for collection. You will receive a confirmation email or message when your order is ready for collection.
The Customer Service Team is contactable via email ([email protected]) or facebook and instagram messenger from 9am - 4pm Monday to Friday.
Refund Policy
Returns/Exchange Policy
We understand that buying clothes online can be a little scary especially if it’s your first time. At Mimi Lil & Co we want to offer you the peace of mind that what for ever reason, your item can be returned for an exchange of size or store credit.
We would hate for you to feel like you have lost money for an item that wasn’t quite right So if you choose to return your item for a store credit we would like to offer you an extra $10.00 towards your store credit to help you when you find that next item that does suit.
NEED TO RETURN AN ITEM? HERE ARE THE STEPS!
RETURNS POLICY
- Items can be returned within 14 days of delivery for a store credit. Please note we do not offer refunds. A refund will only be provided if an item is assessed and deemed as faulty.
- All item(s) to be returned must be in their original, unworn, unwashed condition. All tags and incidentals (i.e. spare buttons) must be attached.
- Please take care when trying on the item as we are not able to accept returns with makeup stains. If the item is deemed unsellable it will simply be returned to the customer.
- By purchasing from Mimi Lil & Co, you have accepted the possibility of slight variations in colour and size specifications. Colours may appear slightly different dependant on individual monitor settings.
PROCESSING TIME
- We process all returns within 2-4 business days of them being received.
- You will receive an email with the details and outcome of your processed return.
STORE CREDIT
- Returned items will be issued a store credit, unless you have requested an exchange or have been approved for a refund due to a faulty garment.
- A store credit is valid for 12 months from the date of issue and can only be used in one transaction.
- A store credit does not cover shipping costs and cannot be used to purchase gift cards.
- A store credit cannot be used in conjunction with any other discounts or promotions.
EXCHANGE
Not a problem at all contact us at Mimi Lil & Co and let us know which product and size you would like to exchange and return your original order via the steps above, postage costs will apply.
Please ensure that your send back your original order in a trackable satchel, we do not accept responsibility for items lost in transit.
FAULTY ITEMS
- If you have a faulty or damaged product please request a return via our email [email protected] within 48 hours of receiving your product. Please include a picture of the deemed fault and your order number.
- We will treat this at the highest of priority. Please ensure you do not throw out any of the packaging information as this will be required to move forward.
REFUNDS
Refunds will only be provided if an item is assessed and deemed to be faulty.
SALE ITEMS
- We do not accept returns on sale or clearance items so please choose carefully.
- If you require the same item in a different size, please contact customer service via email mimilil.co@hotmail with your order number and we will do our best to accommodate you.
- Items purchased during flash sale periods are included under this sale policy so please ensure you choose your item(s) carefully.
DISCOUNT CODES
- Only one discount/credit code can be used per order.
- If you have an existing code during a sale period, unfortunately only one can be honoured - so it is up to you to decide which ones to use.
- If you forget to use the code in your order we are unable to refund/credit the difference to amend this.
- Discount codes cannot be honoured outside their given timeframe.
The above outlines our returns, exchanges and refund policy. By processing your payment with Mimi Lil & Co, you are accepting the above terms and conditions regarding shipping and any returns of your purchases. Please note that refunds will strictly only be provided for items assessed and deemed as faulty. A store credit will be issued in all other circumstances.
All return policies issued by Mimi Lil & Co abide by and are in line with the Australia Consumer Law (ACL)
If you require clarification or have any questions, please contact customer service via email [email protected]
Cancellation / Return / Exchange Policy
Returns/Exchange Policy
We understand that buying clothes online can be a little scary especially if it’s your first time. At Mimi Lil & Co we want to offer you the peace of mind that what for ever reason, your item can be returned for an exchange of size or store credit.
We would hate for you to feel like you have lost money for an item that wasn’t quite right So if you choose to return your item for a store credit we would like to offer you an extra $10.00 towards your store credit to help you when you find that next item that does suit.
NEED TO RETURN AN ITEM? HERE ARE THE STEPS!
RETURNS POLICY
- Items can be returned within 14 days of delivery for a store credit. Please note we do not offer refunds. A refund will only be provided if an item is assessed and deemed as faulty.
- All item(s) to be returned must be in their original, unworn, unwashed condition. All tags and incidentals (i.e. spare buttons) must be attached.
- Please take care when trying on the item as we are not able to accept returns with makeup stains. If the item is deemed unsellable it will simply be returned to the customer.
- By purchasing from Mimi Lil & Co, you have accepted the possibility of slight variations in colour and size specifications. Colours may appear slightly different dependant on individual monitor settings.
PROCESSING TIME
- We process all returns within 2-4 business days of them being received.
- You will receive an email with the details and outcome of your processed return.
STORE CREDIT
- Returned items will be issued a store credit, unless you have requested an exchange or have been approved for a refund due to a faulty garment.
- A store credit is valid for 12 months from the date of issue and can only be used in one transaction.
- A store credit does not cover shipping costs and cannot be used to purchase gift cards.
- A store credit cannot be used in conjunction with any other discounts or promotions.
EXCHANGE
Not a problem at all contact us at Mimi Lil & Co and let us know which product and size you would like to exchange and return your original order via the steps above, postage costs will apply.
Please ensure that your send back your original order in a trackable satchel, we do not accept responsibility for items lost in transit.
FAULTY ITEMS
- If you have a faulty or damaged product please request a return via our email [email protected] within 48 hours of receiving your product. Please include a picture of the deemed fault and your order number.
- We will treat this at the highest of priority. Please ensure you do not throw out any of the packaging information as this will be required to move forward.
REFUNDS
Refunds will only be provided if an item is assessed and deemed to be faulty.
SALE ITEMS
- We do not accept returns on sale or clearance items so please choose carefully.
- If you require the same item in a different size, please contact customer service via email mimilil.co@hotmail with your order number and we will do our best to accommodate you.
- Items purchased during flash sale periods are included under this sale policy so please ensure you choose your item(s) carefully.
DISCOUNT CODES
- Only one discount/credit code can be used per order.
- If you have an existing code during a sale period, unfortunately only one can be honoured - so it is up to you to decide which ones to use.
- If you forget to use the code in your order we are unable to refund/credit the difference to amend this.
- Discount codes cannot be honoured outside their given timeframe.
The above outlines our returns, exchanges and refund policy. By processing your payment with Mimi Lil & Co, you are accepting the above terms and conditions regarding shipping and any returns of your purchases. Please note that refunds will strictly only be provided for items assessed and deemed as faulty. A store credit will be issued in all other circumstances.
All return policies issued by Mimi Lil & Co abide by and are in line with the Australia Consumer Law (ACL)
If you require clarification or have any questions, please contact customer service via email [email protected]
