Why Spend With Us?

t-lightful candles is a hobby that grew into a small buisness on the South Coast of NSW. When the fires arrived here in early  December 2019,  we couldn’t imagine the the twelve months that followed in their wake.

Small batch, hand poured candles made with purpose. I source vintage vessels to up-cycle; tea cups,  cut glass. Many of my pieces are unique, but I also have a beautiful signature range which is growing in 2021. All vessels can be given new life when repurposed. 100% soy wax is vegan friendly and is combined with cotton wicks and Australian produced fragrances.

2021 allows t-lightful candles to expand thanks to Spend With Us while still supporting local markets and customers.

Shipping Policy

SHIPPING POLICY
Orders will be shipped via Australia Post.
We offer FREE SHIPPING on all Australian orders over $150. with the exception of large or heavy items, where shipping will be calculated separately. 
Please allow 48-36 hours for your order to be processed after it is placed, especially during busy periods such as Christmas, Easter or Sale Periods.
Once dispatched, Australia Post should have your parcel delivered in 3- 5 working days.
A tracking number will be provided via email, so you are able to keep track of your parcel’s progress.

At t-lightful candles, our goal is to offer you prompt and efficient shipping of your items, no matter where you live. We'll try our very best to have your items to you as soon as possible.


Refund Policy

Refund policy

We would like our customers to feel confident in ordering with us online at t-ligthful candles. With this in mind, our returns policy is as follows:
Should you feel the item ordered is not right for you, we are happy to exchange, provide a credit note, or if the items is faulty, a full refund. Please contact [email protected] or phone the store on 0427196413.
If you have received a broken, damaged or faulty item, please contact us and return the item to us within 7 days of receiving it.
For an exchange or credit note, contact us with your purchase details and return the item to us within 14 days of receiving it.
Any returned item must be in perfect condition, with no damage to the item or the packaging, and all tags intact.
We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
Shipping charges will be waived only if the returned item is faulty.
Any credit notes issued will be valid for 6 months.
Refunds or credit notes are only processed once the original item has been returned to us.
* PLEASE NOTE | WE DO NOT ACCEPT RETURNS / EXCHANGES ON THE FOLLOWING ITEMS:
SALE ITEMS
JEWELLERY

HOW TO RETURN AN ITEM -
Send us an email to [email protected] to request a return authorisation. Then post your return within 7 days to:
71 Banyandah St South Durras NSW 2536
* PLEASE NOTE: Returns and Exchanges will be processed within 2 - 4 working days once the goods are received.
You will receive a confirmation email once the credit note or exchange has been processed.
Thank you for taking the time to read our Returns Policy.

Cancellation / Return / Exchange Policy


RETURNS POLICY
We would like our customers to feel confident in ordering with us online at t-lightful candles. With this in mind, our returns policy is as follows:
Should you feel the item ordered is not right for you, we are happy to exchange, provide a credit note, or if the items is faulty, a full refund. Please contact [email protected] or phone the
store on 0427196413.
If you have received a broken, damaged or faulty item, please contact us and return the item to us within 7 days of receiving it.
For an exchange or credit note, contact us with your purchase details and return the item to us within 14 days of receiving it.
Any returned item must be in perfect condition, with no damage to the item or the packaging, and all tags intact.
We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
Shipping charges will be waived only if the returned item is faulty.
Any credit notes issued will be valid for 6 months.
Refunds or credit notes are only processed once the original item has been returned to us.
* PLEASE NOTE | WE DO NOT ACCEPT RETURNS / EXCHANGES ON THE FOLLOWING ITEMS:
SALE ITEMS

HOW TO RETURN AN ITEM -
Send us an email to [email protected] to request a return authorisation. Then post your return within 7 days to:
71 Banyandah St South Durras NSW 2536
* PLEASE NOTE: Returns and Exchanges will be processed within 2 - 4 working days once the goods are received.
You will receive a confirmation email once the credit note or exchange has been processed.
Thank you for taking the time to read our Returns Policy.

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