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Tangerine Bay Handcrafted Soaps and Soy Candles

Cedar Grove Queensland 4285, Australia

Why Spend With Us?

“To me, hand made is not just a product – it is a part of me, it is a part of who I am, and it’s what I love to do.  Our small-batch artisanal range of soaps and candles, are made from the purest, natural, raw ingredients locally sourced, and in every batch there’s a generous dose of love, pride and authenticity. So for every bar of soap I cut, each candle I pour and each purchase that I carefully wrap and send to you, I am so grateful.”

As with most small Aussie businesses, the pandemic hit us hard. But with true Aussie spirit we keep on going, keep on making and keep on pouring that love out into our product and our community. We are working hard to get back to where we were before 2020, but better! We recycle packaging where possible to avoid unnecessary waste and try to live small, buy local and support each other through these times. 

I am Lou from Tangerine Bay – a maker, a crafter and artisan in our family owned and run business in South East Queensland – I sincerely thank you for visiting my shop here, it means a lot – I hope you enjoy!

Shipping Policy

SHIPPING

Tangerine Bay ships provides shipping Australia wide and internationally using Australia Post.

Shipping within Australia
Tangerine Bay uses Australia Post Parcel and Pre-Paid Satchels to ship orders Australia. We offer both standard and express post options.
 
Where possible we will use the cheapest postage rate however will always choose the safest way to ship your order to ensure your goods arrive safely. All shipping rates include tracking. Please see below for our shipping rates.

Please note that while we will always package your order and your purchased items extremely well, Tangerine Bay is not responsible for any breakages, damaged items, lost parcels or parcels that do not arrive in a specified time.


International Shipping
Tangerine Bay uses Australia Post International Parcel Post to ship orders overseas and ships worldwide to all countries. Please note that International shipping is expensive and we recommend reviewing our shipping rates below before purchasing bulk items. All prices are in Australia Dollars and ETA is business days from the date of postage.

Tangerine Bay is not responsible for customs duty or refusal of entry. The customer is responsible for ensuring their purchases meet their country custom regulations before purchasing from the Tangerine Bay website. Please note that while we will always package your order and your purchased items extremely well, Tangerine Bay is not responsible for any breakages, damaged items, lost parcels or parcels that do not arrive in a specified time.



DISCLAIMER

Quality - Tangerine Bay endeavours to produce the highest quality products using the best quality ingredients available. All natural, plant based ingredients are used including the base oils, fragrant oils and essential oils.

 
Ingredient Guarantee - All of our soaps are handmade and are chemical free. We only plant based ingredients and all soaps do NOT contain Parabens, Palm Oil, Petro-Chemicals, SLS (Sodium Lauryl Sulphate), Tallow (animal fat), detergents, pesticides, herbicides, stabilisers or preservatives. All of our soaps are biodegradable, sustainable and are NOT tested on animals. 

Craftsmanship - Each batch is hand made, hand poured, hand cut and made with love. To preserve the quality and integrity of our products, only small batches are produced to ensure you are receiving the best product available. Tangerine Bay is passionate about creating a pure and natural product and is conscious about the environment, environmental impact and sustainability of of our products and business as a whole.

Information - All information regarding health and wellness on this site is provided purely for informational purposes and should not be considered as actual medical advice. The information is not intended to be used as the basis for treatment of medical problems or other health/skin issues. Please consult your doctor or a medical professional before using any product to treat your medical or skin condition.

Skin Test - As with any new product that you are going to using on your skin, always test a small area first to see if any allergic reactions or breakouts occur. If you have any problems, please discontinue use immediately. *All of our products are for external use only.

Pregnant? - If you are pregnant, please contact your physician before using any of our products - especially products containing essential oils.
 
Preservatives - We do not use preservatives in our products and we don't need to. So long as you follow directions on how to care for your products, you should not have any problems. We are not responsible for any problems due to misuse of our products and we advise you follow the proper storage and care recommendations of your products.

Storage - To maintain and care for your soap we recommend storing the soap in a dry place or well drained area away from any water such as a soap rack. Please note that coloured soaps may stain, please store accordingly as we accept no responsibility for any damages caused.
For longer lasting soap bars – Do NOT allow bars of soap to sit in water. 

Soap Colour - As all of our soap is handmade, we can't duplicate the exact coloration each time. Climate changes also affect the outcome of soap. So although we follow the exact recipe each time a bar is made, bars can look different than what is shown in pictures. *NOTE: All soaps containing colourants or natural clays could potentially stain light coloured wash cloths. It is best to test a small area first or use a dark coloured wash cloth. Due to your device's display capabilities and the the fact that we make small artisan batches, when viewing our website, please be aware that the colour of our products pictured may vary slightly from the actual colour. 

Soap Weight - As all of our soap is handmade and individually hand cut, and while we try to be extremely precise we would like you to please be aware that the weight and size of each bar may vary. Each bar is approximately 115g.

Product Claims and Evaluations - We cannot guarantee actual results on any of our products, as everyone and every skin is different. Our soaps are homemade products using all natural ingredients as noted in the Ingredient section under each product sold. All information on herbs, plants, roots and essential oils and any product claims and descriptions are based on research (by external parties, internet research, etc) on all of the ingredients in our products. An important thing to note with handcrafted soap and candle products is that no two batches are the same. All products are hand made in small batches, cut and trimmed so slight variations in size, shape and colour may occur.
 
Questions - If you have any questions about a product, please ask before purchasing.
Remember - we are NOT physicians and can only offer personal advice from our own experience and education. For a definitive understanding of any particular ingredient and how it will react with your body - please contact your doctor or conduct your own personal research.
*It is up to you to use your personal digression when purchasing and using our products. We make no medical claims and only provide you with information on what the product is known for. 

Tangerine Bay is not responsible for any damage resulting from the use of any product on our website. By purchasing items on our site you are fully aware of our disclaimer, agree to our terms and conditions and use products at your own risk. © COPYRIGHT TANGERINE BAY

If you have any questions, please contact us at [email protected]

Refund Policy

We do ask that you consider your purchase carefully. Our products are hand made beauty products and once opened, they cannot be returned. We carefully inspect each item before packing and sending to ensure you are only receiving the quality we would use ourselves. We will happily exchange your items if you have any issues with the quality. Please note that the purchaser is responsible for all return shipping.

If you have any questions, please contact us at [email protected]

Cancellation / Return / Exchange Policy

We do ask that you consider your purchase carefully. Our products are hand made beauty products and once opened, they cannot be returned. We carefully inspect each item before packing and sending to ensure you are only receiving the quality we would use ourselves. We will happily exchange your items if you have any issues with the quality. Please note that the purchaser is responsible for all return shipping. If your order is in processing and not yet shipped, we will happily cancel your order and refund your money. If your order has been shipped and you have received it but not yet opened it, we will happily provide you with a refund on receipt of the returned package providing all items are in the same condition and unopened, again return shipping is the responsibility of the purchaser. 

If you have any questions, please contact us at [email protected]

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