Why Spend With Us?

Hi, I’m Crystal and I own and run Xander Rae, which i run solely on my own and from a studio at my home.

I started this business in 2007 when my children were still babies and i love being able to work from home. Now i have one in school and next both will be! Crazy how time flies so fast!

At Xander Rae I specialise in on trend handmade clothing for Children and Women.
I also make baby wraps, playmats, bibs, burp cloths and bows.

I love custom orders as well, so if you have a request please contact me for a non obligation quote.

I am located in Albury, which is on the border of NSW and VIC.
The Coronavirus Pandemic has impacted my business as my regular markets and selling outlets were cancelled for months at a time, I’m now trying to make more of an online presence with my brand to counteract the months and time I am  unable to sell face to face with all my lovely customers.

Shipping Policy

Orders are posted out on Monday and Thursdays each week.

I use Australia Post for all my orders.

Refund Policy

In Stock items can be exchanged for other items in my store. Refunds will only be given if the product is faulty.
Change of mind will not warrant a refund, only an exchange of in stock items.
If you have chosen the wrong size, an exchange for the right size will be given before a refund or store credit will be given.

Custom Orders are strictly non refundable or exchangeable unless Xander Rae is at fault. These items are made to your requirements and measurements, which make this impossible for me to sell on. All Measurement charts are given to you at time of order so that you can order the correct size for you or your child.
Refunds will not be given from incorrect measurements given by the customer.

All refunds and exchanges need to be notified to me with in 30 days of purchase.

Items must not be used or washed, if it is to be exchanged or refunded.

Return Postage is to be paid by the customer unless it is being returned due to fault of Xander Rae.

Cancellation / Return / Exchange Policy

In Stock items can be exchanged for other items in my store. Refunds will only be given if the product is faulty.
Change of mind will not warrant a refund, only an exchange of in stock items.
If you have chosen the wrong size, an exchange for the right size will be given before a refund or store credit will be given.

Custom Orders are strictly non refundable or exchangeable unless Xander Rae is at fault. These items are made to your requirements and measurements, which make this impossible for me to sell on. All Measurement charts are given to you at time of order so that you can order the correct size for you or your child.
Refunds will not be given from incorrect measurements given by the customer.

All refunds and exchanges need to be notified to me with in 30 days of purchase.

Items must not be used or washed, if it is to be exchanged or refunded.

Return Postage is to be paid by the customer unless it is being returned due to fault of Xander Rae.

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