Refunds & Returns Policy

Returns

If, for some reason, you are not happy with your purchase at Natural Soy Creations, please contact us within 7 days of receiving your product with a copy of your invoice and legitimate reasoning.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns and refunds based on change of mind & misuse will not be accepted.

Items that have been opened and/ or used are exempt from a return and will not be refunded.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If we do not receive this item, we cannot refund you.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 business days, less the restocking fee.

Any returns, cancellations or exchanges will be charged a restocking fee of 10% of your total for the items.

Refunds will not be granted for misuse of the product.