Handwoven Rattan Sun Visor – One Size
$24.95
Only 6 left in stock
Description
Handwoven Rattan Sun Visor – One Size
Shipping Policy
Shipping Policy for Coastal Giftware
At Coastal Giftware, we want to ensure that your shopping experience is as convenient and enjoyable as possible. Please take a moment to review our shipping policy to understand how we handle the delivery of your purchased products.
1. Shipping Zones
We primarily ship to addresses within Australia. However, if you are an international customer, please contact us for special shipping arrangements, rates, and delivery times.
2. Processing Time
Orders placed with Coastal Giftware are typically processed within 1-2 business days. During busy periods, such as holidays or promotional events, processing times may be slightly longer.
3. Shipping Methods
We offer a variety of shipping options to suit your needs:
Standard Shipping: Typically takes 3-5 business days for delivery within Australia.
Express Shipping: For expedited delivery, choose this option, and your order should arrive within 2-3 business days.
Please note that we ship using Australia Post - these delivery times are approximate and may vary based on your location and the current postal service situation. Please be patient and allow extra time for your parcels to get to you.
4. Shipping Costs
Shipping costs are calculated based on your selected shipping method and the weight and dimensions of your order. You can view the shipping cost during the checkout process before making your purchase.
5. Tracking Your Order
Once your order is shipped, we will provide you with a tracking number, allowing you to monitor the progress of your delivery.
6. Shipping Delays
While we make every effort to ensure your order arrives on time, we cannot be responsible for shipping delays caused by factors outside our control, such as weather, natural disasters, or issues with the shipping carrier.
7. Damaged or Lost Shipments
In the unfortunate event that your order arrives damaged or is lost during transit, please contact our customer support team immediately. We will work to resolve the issue.
8. Address Accuracy
Please ensure that your shipping address is accurate and complete to prevent any delivery issues. Coastal Giftware is not responsible for any shipping problems resulting from incorrect or incomplete addresses provided by the customer.
9. Returns and Refunds
For information on our return and refund policy, please refer to our dedicated Return and Refund Policy page on our website.
10. Contact Us
If you have any questions, concerns, or special shipping requests, please feel free to contact our customer support team. We are here to assist you.
Refund Policy
In the unlikely event that you receive a defective or damaged product, please contact us within 3 days of receipt of delivery and refer to our Cancellation/Return/Exchange policy for further details.
Cancellation / Return / Exchange Policy
Cancellation/Return/Exchange Policy
Returns are accepted for items that are faulty, not fit for the advertised purpose or don't match the description we have provided. Returns are not accepted for change of mind, accidental purchases, or incorrect choice of product if the item has already been dispatched.
A product can be returned only after contacting us within the first 3 days of arrival and once we provide you with a return authority. Returns are not accepted for items that have been in the customers possession longer than 3 days unless the fault falls within the warranty guidelines.
If you wish to request a return, please contact us on [email protected]. The following will be required for a return request:
- An image or video of the product and any damage or fault
- Date of purchase
- Customers full name
- Address of delivery
- Email used on purchase
- Payment method used
Any costs of shipping for returns will be fully reimbursed after the item is inspected and the claim confirmed at our location.
If the item is not found to be faulty, customers will not be reimbursed for the return postage and will be charged a delivery fee in order to have the item sent back to them. If a customer does not pay for the item to be sent back to them, we will hold the item for 3 months at our location, after which it will be disposed of.
Customers who have successfully returned a product will be presented with the choice of either an exchange or store credit if the fault of the item has not been determined to be a major failure.
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